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Frequently Asked Questions (FAQs):
One of our most frequently asked questions was "Why don't you have a Frequently Asked Questions" page on your website? Good point! Here you go, without further ado...
General Questions:
Do laser tag games typically sell out?
How do I make a reservation for laser tag?
What payment options are available?
Is laser tag safe?
Are we allowed to bring food onto your patio?
Is there an age limit to play laser tag?
Do you provide storage for purses and personal items?
Is there a dress code to play laser tag?
Will other people be playing in our laser tag game?
What is the parking situation at Ultrazone?
Birthday Party Questions:
What do we have to bring on the day of the laser tag party?
Can we bring in our own food or have it delivered?
Do we have to order the pizza ahead of time?
What soft drinks do you carry?
What is the Garden Room?
What is Exclusive Use?
What's the deal with tokens?
Do laser tag games typically sell out?
We frequently have sold-out laser tag games, especially during peak weekend times.
Although we do not require reservations to play laser tag, we strongly recommend them.
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How do I make a reservation for laser tag?
To reserve spots in a laser tag game, we do require that you pay for
all games in advance. This is the only way that we can guarantee to hold the
spots for you. If you choose not to pay in advance, we cannot hold any space
for your group, and the games will be sold on a first come, first serve
basis. Please call us at (818) 789-6620 to make your reservation.
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What payment options are available?
We accept cash, as well as Visa, Mastercard, and Discover. We do not
under any circumstances accept checks or American Express. We are also
unable to provide cash back. The nearest ATM is at Bank of America, 14701
Ventura Blvd., and is about 3 minutes walking distance.
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Is laser tag safe?
Laser tag is an indoor physical activity. While it is supervised at all
times, and we make every effort to ensure strict adherence to all of our
rules, and prohibit running, we cannot assume any responsibility for any
injuries that may occur. Our lasers are Class I laser products, and have not
been directly linked with adverse health affects. We also employ the use of
commercial fog, which is composed of food-grade mineral oil. If you are
asthmatic, epileptic, have a heart condition, are currently pregnant, or if
you suffer from any other health condition, you are personally responsible
for deciding whether or not playing a moderately physical activity will be
detrimental to your condition. We cannot under any circumstance give medical
advice as to whether or not laser tag will pose a risk given your individual
health record.
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Are we allowed to bring food onto your patio?
Our patio furniture is provided as a service for our customers, however
we cannot allow groups to serve food or cake unless you book an actual
birthday party room.
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Is there an age limit to play laser tag?
We recommend laser tag for kids age 6 through 96! We do not have an age
limit, but it is a blacklit environment and the game is open to people of
all ages. We see children younger than 6 rush in to play enthusiastically,
and we see some children older than 6 who'd rather wait outside.
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Do you provide storage for purses and personal items?
Yes! We provide lockers free of charge upon request. However, we cannot be
held responsible for lost or stolen items.
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Is there a dress code to play laser tag?
We do require clothing! We also highly recommend that you do not wear
open-toed shoes. Under no circumstances can anyone play laser tag barefoot. Remember
that the arena is blacklit, so white or bright-colored clothing will glow,
and darker clothes will help you stay out of enemy sight!
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Will other people be playing in our laser
tag game?
Ultrazone games can accommodate up to 45 people per game, and we often
sell out our weekend games. It is almost a certainty that your group will be
playing with other people of any age and of either gender. Private laser tag
games can be booked at additional cost, and reservations are a must.
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What is the parking situation at Ultrazone?
Ultrazone has a parking lot in the rear of our facility, and we offer 2
hours free parking with validation. After 2 hours, it is $1.00 per 20
minutes with a $6.00 daily maximum. There is limited street parking and a
city owned parking lot across the street as well.
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What do we have to bring on the day of the
laser tag party?
We pride ourselves on taking care of every need you may have on the day
of your laser tag party. All you really have to bring is the cake and the kids! We can
take care of pizza and tokens right when you arrive! Your personal birthday
party host will take care of everything — serving all the food, making sure
your pitchers of soft drinks never run dry, and most importantly, ensuring
that everyone has a great time!
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Can we bring in our own food or have it delivered?
You are more than welcome to bring in your own food to your laser tag
party! We have serving
bowls, platters, spoons, tongs, and almost any other utensil you might need!
We do require that you bring the food in, and that it not be delivered. We
can only accept deliveries from Domino's
Pizza that are ordered through us.
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Do we have to order the pizza ahead of time?
Absolutely not! You don't have to order the pizza until the moment you
get here! Your personal birthday party host will find out how many guests
you are expecting and help you order just the right number of pizzas for
your laser tag party!
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What soft drinks do you carry?
We proudly carry Coke products at our
fountain and in our vending machines as well. We currently carry Coke, Diet
Coke, Tropicana Orange Twist, Tropicana Pink Lemonade, Tropicana Fruit
Punch, Sierra Mist, Mug Root Beer, and Raspberry Iced Tea. Our vending machines
offer Aquafina brand bottled water, as well as energy drinks, and several
other soft drink choices.
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What is the Garden Room?
The Garden Room is an additional birthday party room that we have added several
years ago that is actually divided into two separate party rooms. It is not
located in our main laser tag facility, and is just 60 ft. from our front door. Is is
a little more spacious than our other birthday party rooms, and both rooms can be opened up
to create one large party room for laser tag groups expecting a large number of
guests.
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What is Exclusive Use?
For our standard laser tag birthday parties, we can accommodate 20 people, and we
simultaneously take in two separate birthday parties at once to play laser tag, as it
is a "the more the merrier" type of game. However, for larger groups, or
groups that simply want the laser tag arena exclusively for their group, we
offer "Exclusive Use" birthday parties. While it is a bit more costly, for
some parties, it may end up being a better deal, or simply provide the
privacy you desire.
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What's the deal with tokens?
All of our video games in our arcade use tokens, and most of these
require 2 tokens to play. You can purchase individual tokens at 25 cents
each, or you can buy our $20 value cup, and $5 in extra tokens for free!
That's 100 tokens for only $20!
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